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Our approach focuses on a direct one-on-one client experience. Utilizing our relationship management system with a consulting sales technique, we address every aspect of the client interaction with a customized Conversation Consulting Approach (CCA).
Client lifecycle management
Understanding each phase of your client lifecycle is crucial to managing your business efficiently. Allowing you to understand your marketing impact, maximizing closing percentages, customer management, and retention.
The only way to truly grasp the effectiveness of your 'client lifecycle' is to talk directly to the group it’s impacting the most, your customer!
CMSystems designs your business a custom CCA, reflecting current product lines, customer base, and business goals. Our Account Directors open up the lines of communication directly with previous and current clients. Through our specialized 'Client Management System' we identify areas of your current client lifecycle (CLC) that resonate with customers and identify areas that need attention. We provide a detailed breakdown of the company's current CLC impact and a road map to optimize all stages of the CLC. CMSystems provides a detailed projection of results that will be achieved through optimization, with a focus on client retention while minimizing client loss.
Lead management
CMSystems offers a comprehensive lead management system for your company by analyzing the entire client life cycle (CLC) while optimizing:
lead generation
client handling
closing averages
ticket averages
referral generation
sales management
Client retention
Our team has successfully produced a 20-30% increase in closings and a 15-25% increase in ticket averages within the first 90 days for our clients! All without adding a single dollar to the marketing budget!
Client Recovery
"Your most unhappy customers are your greatest source of learning."
-Bill Gates
While we agree with Bill, we also believe they can be your most significant source of revenue! CMSystems designs a custom CCA, optimized to regain those lost clients.
This approach utilizes our relationship management approach with a consulting sales approach. This builds a unique client-company relationship focused on loyalty and a client's perceived value.
Our system also turns your recovered client into a Brand Ambassador for your company and product.
We take the knowledge gained through this approach and apply it to the client life cycle, significantly reducing client churn. In turn, creating greater revenue while reducing marketing costs for acquiring new clients.
Brand Ambassadors
"The more advocates you have, the fewer ads you have to buy."
-Dharmesh Shah
CMSystems has taken decades of experience and boiled it down to a formula that truly connects with the client on an emotional level. Our systems build trust and rapport, creating a forum for previous customers to share both the negatives and positives of their experience. With this, we can understand their perceived value points. Now we begin to rebuild brand loyalty and align the client with the right product!
We have touched on how our system creates Brand Ambassadors, but we can't stress enough how much positive impact this can have on your business!
Word of Mouth marketing impression results in 5x the sales than a paid media impression.
People are 90% more likely to trust and buy from a brand recommended by a friend.
88% of consumers placed the highest level of trust on word of mouth recommendations from people they knew.
28% of consumers say word of mouth is the most important factor in strengthening or eroding brand affinity.
Stop collecting and start connecting.
With CMSystems your business can stop collecting lost clients and begin creating Brand Ambassadors.
Want to find out what CMSystems can do for you? Contact us
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